Terms of Service
Use = Acceptance

2. Description of Services

Eddone is a brand-operated cross-border retail mall. Through officially and directly sourced, self-operated retail, we provide online shopping services to individual consumers, including but not limited to:

• Self-Operated Retail: A curated, full-category range of official self-operated products — apparel, shoes and bags, consumer electronics, home goods, beauty and personal care — at clearly marked fixed prices, with no minimum order quantity.
• Official Stores: We run official stores on leading marketplaces including Alibaba, eBay, Amazon, AliExpress, Temu, Wish, Shopee and Lazada, so you can shop through the channel you know and enjoy the same official authenticity guarantee and service.
• Cross-Border Logistics: Direct international shipping, overseas warehouse dispatch, last-mile delivery and end-to-end shipment tracking.
• Payment & Checkout: Multiple secure payment methods including credit cards, PayPal and e-wallets, processed over PCI-DSS-certified, fully encrypted channels.
• Authenticity Guarantee: Officially self-operated, with inbound quality inspection and a genuine-product promise, so you can shop with confidence.
• After-Sales Protection: 7-day no-reason returns and exchanges, free replacement for quality issues, and multilingual customer service support all the way.

We reserve the right to modify, suspend, or terminate the Services at any time without prior notice.

3. Account Registration and Security

• Registration Information: You shall register your account with truthful, accurate and complete information, and keep it up to date if anything changes.
• Account Security: Please keep your username and password safe, and take responsibility for all orders and activities placed under your account. If you suspect your account has been compromised, notify us immediately.
• Account Use: Your account is for your personal shopping only and may not be transferred, rented or otherwise made available to anyone else.

4. Placing Orders

• Please carefully check the products, specifications, quantities, shipping address and contact details before submitting your order.
• Once you submit an order and complete payment, we will confirm it and arrange dispatch as soon as possible. In the event of stock shortages, incorrect information or suspicious transactions, we reserve the right to cancel the order and issue a full refund.
• Order status, shipment tracking and electronic receipts are available in real time on the order details page. To change your delivery information, please contact customer service before dispatch.
• Descriptions, images and specifications on product pages are for reference only; slight colour differences may occur depending on your display device, and the actual received product shall prevail.

5. Pricing and Payment

• Product prices are those displayed at the time you submit your order. If a pricing error or stock shortage is found, we will contact you to confirm the order or cancel it and issue a refund.
• We accept credit/debit cards, PayPal, e-wallets and other payment methods; all payments are completed through PCI-DSS-certified encrypted channels.
• Promotions, discount codes and gift benefits are subject to the specific campaign rules. They cannot be exchanged for cash and may not be combined with other offers unless otherwise stated.
• After successful payment, funds are settled under the rules of the corresponding order channel. Refunds are in principle returned to the original payment method, and arrival time depends on the payment institution's processing cycle.

6. Delivery and Receipt

• In-stock orders are usually dispatched within 24–48 hours. Delivery times vary by destination country/region, shipping channel and customs clearance.
• We support direct international shipping and overseas warehouse delivery to 200+ countries and regions. Some remote or restricted areas may not be serviceable, as shown at checkout.
• Please check the package exterior and item quantities on receipt. If the package is damaged or items appear abnormal, keep the evidence and contact customer service as soon as possible.
• If a package is returned or resent because of an incorrect address you provided, a failed delivery attempt, or refusal to accept delivery, the related costs shall be borne by you.

7. Import Duties and Customs Clearance

• Cross-border orders may incur import duties, VAT and customs clearance fees in the destination country/region, as assessed by the local customs authority.
• Who bears taxes and fees is stated on the product and checkout pages. Unless an order is marked "duties paid", the recipient is responsible for such charges; in some regions they may be collected on delivery or prepaid online.
• Customs may require you to provide identification or supplementary declaration documents. We are not liable for delays caused by your failure to cooperate in time.
• Before ordering, please confirm that the products comply with the import rules of the destination country/region. If prohibited or restricted items are detained, returned or confiscated by customs, the related consequences and costs shall be borne by you.

8. Authenticity Guarantee

Eddone adheres to officially and directly sourced, self-operated retail. Every product we sell is selected by our in-house teams and inspected on inbound to our warehouses. We promise that all products sold are official genuine products. If a product is certified by a statutory authority as counterfeit or shoddy, we will process your refund in accordance with the law and bear the corresponding responsibility.

9. Returns, Exchanges and After-Sales Service

• 7-Day No-Reason Returns: Within 7 days of receipt, items that remain in good condition with all accessories and do not affect resale may be returned without a reason. Special items such as custom-made or intimate products are handled as stated on their product pages.
• Quality Issues: If a product has a quality problem, contact customer service within 30 days of receipt with photo/video evidence. We will arrange a free replacement or refund, and cover the return shipping cost.
• Process: Submit a return/exchange request on the order details page → customer service review → receive return instructions and send the item back → after successful inspection, the refund or exchange is processed within 3–5 business days.
• Customer Support: Our multilingual customer service team is online 24/7 to help with product questions, orders, shipping and after-sales matters.

10. User Conduct

When using our Services, you agree to:

• Provide Accurate Information: Provide truthful, accurate and complete personal information when registering, ordering or making inquiries.
• Lawful Use: Use the Services only for lawful shopping purposes, and do not use them for fraud, money laundering, fake transactions or any other illegal activity.
• Prohibit Abuse: Do not interfere with or disrupt the security or normal operation of the Services, and do not attempt unauthorised access to any part of them.
• No Bad-Faith Behaviour: Do not place orders in bad faith, abuse the returns policy, exploit promotional loopholes, or act in any way that harms our rights or those of other customers.
• Content Responsibility: Reviews and other content you submit, post or transmit through the Services shall be truthful and lawful, and you bear responsibility for them.

11. Intellectual Property

This Website and its content (including but not limited to text, graphics, logos, icons, images, audio, video, software, code, and design) are the property of YINHE TRADING LIMITED or its licensors and are protected by United States and international intellectual property laws.

• You may not copy, modify, distribute, sell, or lease any part of this Website.
• You may not reverse engineer, decompile, or attempt to extract the source code of this Website.
• You may not use our trademarks, trade names, or service marks without our prior written consent.

Any content you submit to us through the Services (such as feedback, suggestions, or ideas) will be considered non‑confidential and we may freely use, reproduce, modify, and distribute it, but without disclosing your personal identity.

12. Disclaimer

The Services and all content are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose.
• Warranties that the Services will be uninterrupted, timely, secure, or error‑free.
• Warranties that results obtained through the Services will be accurate or reliable.
• Warranties that the quality of any products, services, or information purchased or obtained through the Services will meet your expectations.

We do not warrant that this Website is free of viruses or other harmful components. You should take appropriate security measures to protect your devices and data.

13. Limitation of Liability

To the fullest extent permitted by law, YINHE TRADING LIMITED and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of:

• Use or inability to use the Services.
• Any goods, data, information, or services purchased or obtained through the Services.
• Unauthorised access to or alteration of your transmissions or data.
• Statements or conduct of any third party on the Services.
• Any other matter relating to the Services.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless YINHE TRADING LIMITED and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and litigation costs) arising out of:

• Your breach of these Terms of Service.
• Your use or misuse of the Services.
• Any content you submit, post, or transmit through the Services.
• Your infringement of any third‑party rights.

15. Third‑Party Links and Official Platform Stores

This Website may contain links to third‑party websites or resources, and we may also operate official stores on third‑party platforms including Alibaba, eBay, Amazon, AliExpress, Temu, Wish, Shopee and Lazada and direct you there to place orders. These links and redirects are provided for your convenience only, and transactions on third‑party platforms are also subject to that platform's rules. We are not responsible for the content, privacy policies, or practices of third‑party websites, and your access to them is at your own risk.

16. Service Changes and Termination

We reserve the right to change, suspend or terminate part or all of the Services, and to terminate or suspend your account, at any time, with or without notice, including but not limited to the following circumstances:

• You violate these Terms of Service.
• Your use of the Services may harm or interfere with other users.
• As required by law or government request.
• Upon suspension or material modification of the Services.

Upon termination, your right to use the Services ceases immediately. All provisions of the Terms that should naturally survive (including but not limited to intellectual property, disclaimers, limitation of liability, and indemnification) shall survive termination.

17. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, USA, without regard to its conflict of law provisions. You agree that any legal action arising from these Terms or your use of the Services shall be brought in the federal or state courts located in Colorado, USA, and you consent to the exclusive jurisdiction of such courts.

18. Entire Agreement

These Terms of Service constitute the entire agreement between you and YINHE TRADING LIMITED regarding the Services and supersede all prior or contemporaneous oral or written communications, proposals, and representations.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.